FAQ
1. What types of products does Echowig offer?
We specialize in high-quality furniture, including sofas, tables, and chairs designed for modern homes.
Each piece combines durability, comfort, and style to enhance your living space.
2. Where are your products shipped from?
All orders are processed and shipped from our U.S. warehouse partners.
We work with reliable logistics providers to ensure safe and timely delivery.
3. How long does shipping take?
Orders are typically processed within 1–2 business days.
Delivery usually takes 5–10 business days depending on your location.
Please refer to our Shipping Policy for more details.
4. How can I track my order?
Once your order is shipped, we’ll send you a confirmation email containing a tracking number and a link to track your package in real time.
5. What payment methods do you accept?
We currently accept PayPal only.
All transactions are securely processed, and your financial information remains protected.
For more details, see our Payment Policy.
6. Can I change or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us within 24 hours of placing it.
Once your order has been processed or shipped, it cannot be modified.
7. What is your return and refund policy?
We offer a hassle-free return process.
If you’re not satisfied with your purchase, you may return it within 30 days of delivery, provided it meets the conditions in our Return & Refund Policy.
8. What should I do if my item arrives damaged or defective?
If you receive a damaged or defective product, please contact us immediately with photos and your order details.
We’ll arrange a replacement or refund as quickly as possible.
9. Do you offer warranties on your furniture?
Yes. Many of our products come with a limited warranty that covers manufacturing defects.
Warranty details vary by product — please check the product page or contact us for specifics.
10. How can I contact customer support?
You can reach our friendly support team anytime at:
Email: echowigs613@gmail.com
We typically respond within 24 hours (Monday–Friday).
11. Is my personal information secure on your website?
Absolutely.
We use encrypted technology (SSL) to protect your data and do not share personal information with third parties.
For full details, please see our Privacy Policy.
12. Do you offer bulk or business orders?
Yes! We can accommodate bulk purchases or custom furniture orders for businesses or interior projects.
Please contact us with your requirements, and our team will provide a tailored quote.
13. What makes Echowig different from other furniture stores?
At Echowig, we combine modern design, quality craftsmanship, and transparent service.
Our goal is to make premium furniture accessible and reliable — with clear policies and customer-first support.
14. How can I stay updated on new products or offers?
Subscribe to our newsletter or follow us on social media to receive updates about new arrivals, exclusive deals, and design inspiration.